These terms and conditions apply to the use of this website. By accessing and ordering from this website you agree to be bound by the terms set out below. Any contract formed between ourselves shall be governed by English Law and any disputes that arise will be resolved exclusively in the Courts of England.
The website is owned, operated and managed by V Jewellers (also referred to as us, we, our) with registered details:
24 Heddon Court Parade,
Telephone: 0208 449 6644 (Monday to Friday 10am-6pm excluding Bank Holidays)
VAT No. 832 2151 66
CONTENT AND AMENDMENTS
We take care and time to try and ensure our website is as accurate as possible, both in terms of prices displayed and description of products and services. All measurements displayed are approximate and any errors will be wholly unintentional. Orders will only be accepted should there be no material errors. We take no responsibility for colours of products not matching the colour displayed on your monitor as this depends entirely on the colour reproduction and capabilities of your screen.
We may make changes to the website at any time without notice or warning, including:
Changes to these terms and conditions
Changes to promotions, offers and discounts
Changes to content and product information
Temporary or permanent withdrawal of the website
Prices displayed are in Pounds Sterling and inclusive of VAT.
Where Sale prices are quoted, the normal price will have applied either online or in-store for a period of time.
Whilst we endeavour to ensure all prices are correct at time of publication, we reserve the right to reject an order should there have been a material error in the price advertised at time of order.
PLACING YOUR ORDER
Once you have completed your online purchase, we will send an email confirmation containing details of your order. This confirmation does not act as acceptance of your order as this is subject to the following:
The product being in-stock and available for delivery
The information and pricing being accurate
Fraud and identity checks being passed (for which we use 3rd party services)
Payment being authorised
Subject to the above, we will dispatch your order and send an email confirmation to let you know it’s on its way. It is at this point that a contract will exist under these terms and conditions.
We carry out identification checks on all orders to validate the details supplied within your order. This is to prevent against fraudulent card activity and to promote a secure shopping experience. When carrying out checks, we use publically available records such as the Electoral Roll and may elect third party services such as Experian to perform checks on our behalf. Should we suspect fraudulent activity we may need to contact you to verify your information. If your order fail identification checks we reserve the right to refuse your order and cancel any pending payments.
At time of ordering, we will contact your card issuer to authorise payment and validate that you have the relevant funds available. Should the card issuer authorise the payment we will place a hold on those funds to ensure they can be debited at time of despatch. This means you will be unable to access those funds within your account.
Should we need to cancel your order, we will release the ‘hold’ that we have over any funds. Please be aware that dependant on your bank it may take up to five working days before those funds become cleared again in your account.
We deliver to Great Britain and Northern Ireland addresses only.
At the time of ordering you will be advised of an approximate delivery estimate. Every effort is made to meet this delivery time although on rare occasions we may be unable to deliver your order within the advertised timeframe. Should this happen we will notify you of the delay and offer a revised delivery estimate.
Delivery times may also be affected by circumstances beyond our control. Find out more.
Where a delivery time is quoted in days, this refers to ‘working days’ defined as Monday to Friday (excluding bank holidays) when ordering before 1pm.
If you would like to return your order for any reason please note we do not refund, we only exchange. Please contact us via email to arrange an exchange firstname.lastname@example.org
OUR GUARANTEE TO YOU
We believe that all of our products are of the highest quality; if there is an issue with an item we can repair it here at V Jewellers. These rights are additional to and do not detract from your statutory rights.
Please be advised that if you have your item altered, repaired, or adjusted by another jeweller or company, then this will invalidate our offer to repair the item.
BUY WITH CONFIDENCE
We’re certain that you’ll love your purchase but, on the rare occasion that it’s not right, we’ll be more than happy to offer an exchange. Simply return the unworn item to us in its original packaging and with all relevant receipts and documentation within 30 days of purchase. This offer does not include personalised items or special orders (see below) and does not affect your statutory rights.
For all items purchased online, just follow these easy steps:
Contact us to inform us of your need to exchange.
Package your item up, ensuring it is secure and that you have our correct address and a return address just in case.
Take the item to the Post Office and ask for proof of postage.
Please allow 10 days for your return to be processed.
Use the address below:
24 Heddon Court Parade,
You can also call in to our store to exchange your item, where they will be happy to give assist you with your exchange.
We are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked by V Jewellers but have been ordered specially at your request. This does not affect your statutory rights.
If you have any queries please contact us on 020 8449 6644 or email us at email@example.com